Carson Privacy Policy

Last updated: March 16, 2026

Workable Solutions Inc. ("Company", "we", "us" or "our") provides an advanced artificial intelligence ("AI") platform — Carson. This Privacy Policy describes how we process personal information that we collect through the Carson platform and related applications (collectively, the "Service").

We may act as a data processor and process personal information in accordance with the instructions of Workspace Owners or Team Plan Owners. A "Workspace Owner" is the creator or operator of a workspace. A "Team Plan Owner" (also referred to as "Owner" in the context of team roles) is the owner of a Team Plan subscription who determines how team workspace data is processed. This includes: (i) personal information of End Users collected through workspaces, and (ii) personal information of Team Members generated within Team Plan workspaces. In such cases, the privacy policies of the relevant Workspace Owner or Team Plan Owner (as applicable) will govern the processing of that data.

Personal information we collect

Information you provide to us. Depending upon the context in which you interact with us, personal information you may provide to us through the Service includes:

Contact data, such as your first and last name, salutation, email address, billing and mailing addresses, professional title and company name, and phone number.
Profile data, such as the username and password that you may set to establish an online account with the Service, any teams you are a part of and your role within the team (e.g., team owner ("Owner"), team administrator ("Administrator"), team member ("Member")), and any other information that you add to your account profile.
Communications data, based on our exchanges with you, including when you contact us through the Service, social media, or otherwise.
Transactional data, such as information relating to or needed to complete your subscriptions on or through the Service, including subscription type and transaction history.
Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
Inputs, prompts and user-generated content, such as messages, photos, images, audio or voice clips, music, videos, comments, questions, files, works of authorship, third-party account credentials and other content or information that you upload/use as an input or prompt to, generate, transmit, or otherwise make available on the Service, as well as associated metadata (e.g., how, when, where content was collected or edited; keywords; location info).
Payment data, needed to complete transactions is collected and processed directly by our payment processor, Stripe, as further described below in the "How we share your personal information" section.
Other data, not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

We ask that you not provide us with any sensitive personal information (e.g., social security numbers, financial account numbers, government ID numbers, information related to racial or ethnic origin, political opinions, religious or other beliefs, health, biological, biometric or genetic information, criminal background information, or similar data) on or through the Service or otherwise.

Third-party sources. We may combine personal information we receive from you with personal information that we obtain from other sources, such as:

Public sources, such as public records, social media platforms, and other publicly available sources.
Third-Party AI Providers. Parts of the Service are integrated with third-party AI platforms ("Third-Party AI Providers"), including Anthropic and Google, that help generate outputs (i.e., responses) to your inputs and prompts. These Third-Party AI Providers may infer information about you and share information with us as part of their processing of your inputs and prompts to the Carson platform.
Service providers that provide services on our behalf or help us operate the Service or our business.
Third-party login/linked services, such as Google that you use to log into, or otherwise link to, your Service account, including when you utilize or direct the Service to utilize your third-party accounts. This data may include your username and other information associated with your account on that third-party service that is made available to us based on your account settings on that service.
At your direction. Where you consent or direct us to interact with a third party, we may receive only the information needed to carry out the actions you request and consistent with the permissions you grant. This includes data made available to us through Connectors you enable. A "Connector" is a pre-built integration module that allows Carson to connect to an external data source, application, or service designated by you (such as Slack, GitHub, or Google services). Our Connector processes data solely from user-authorized sources and only as instructed by you, and it does not store any of that data. We only access the categories of data you authorize and we follow the applicable provider policies. For example, when you connect Google services, we comply with the Google API Services User Data Policy, including the Limited Use requirements.

Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as:

Device data, such as your computer or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information such as city, state or geographic area.
Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.
Communication interaction data, such as your interactions with our email, text or other communications (e.g., whether you open and/or forward emails) — we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.
Sandbox environment data. When Carson executes tasks on your behalf, it operates within isolated sandbox environments (virtual machines). We may collect: (i) files you upload or that Carson creates during task execution; (ii) shell commands executed and their outputs; (iii) code you provide or that Carson generates; and (iv) task execution logs for debugging and security purposes.
Browser Operator data. When you enable browser-based Connectors, you grant Carson access to interact with web pages in your local browser environment. This includes: (i) page content that Carson reads, extracts, and processes from web pages you authorize; (ii) browser actions such as clicking, scrolling, form filling, and navigation performed on your behalf; and (iii) session context leveraging your existing browser sessions and login states. Data collected through Browser Operator is transmitted to Carson servers for task processing. We do not store your login credentials. You can revoke Browser Operator access at any time by disabling the relevant Connector or uninstalling the browser extension.

Personal Information of End Users and Team Members. When we process personal information to help Workspace Owners operate their workspaces or Team Plan Owners manage their team workspaces, we do so solely at their direction, in our capacity as a data processor. The purposes and means of processing such personal information are determined by the relevant Workspace Owner or Team Plan Owner.

Tracking and other technologies

Cookies and similar technologies. Some of the automatic collection described above is facilitated by cookies and other technologies. We also use Chat and other AI technologies, such as those provided by our Third-Party AI Providers that employ cookies and software code to operate the chat, input and prompt features that you can use to communicate with us and input your prompts and other data through the Service. These Third-Party AI Providers may access and use information about webpages visited on our website, your IP address, your general geographic information (e.g., city, state), and other personal information you share through online chats or within inputs to facilitate the provision of the app or services.

Cloud Browser. With your prior consent, Cloud Browser may encrypt and store cookies/local storage to persist login state across sessions/devices for a certain period; you can view or clear this in settings at any time.

How we use your personal information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

Service delivery and operations

We may use your personal information to:

provide the Service;
transmit your inputs to our Third-Party AI Providers for processing and to receive outputs, as necessary to fulfill your requests;
enable security features of the Service;
establish and maintain your user profile on the Service;
facilitate team collaboration within the Team Plan, including managing team member access permissions, synchronizing session data among authorized members, and monitoring team-wide resource usage;
communicate with you about the Service, including by sending Service-related announcements, updates, security alerts, and support and administrative messages;
communicate with you about events or contests in which you participate;
provide support for the Service, and respond to your requests, questions and feedback;
execute tasks asynchronously in the cloud, including background operations that continue running even when you close your browser or device, with task execution logs retained to enable replay and debugging; and
deploy multiple parallel agents to process complex, large-scale tasks, where all agents operate under the same data protection controls.

Service personalization

We may use your personal information to:

understand your needs and interests;
personalize your experience with the Service and our Service-related communications; and
remember your selections and preferences as you navigate webpages.

Service improvement and analytics

We may use your personal information to analyze your usage of the Service, improve the Service, improve the rest of our business, help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails, and to develop new products and services.

Marketing

We may send you direct marketing communications and may personalize these messages based on your needs and interests. You may opt-out of our marketing communications as described in the Opt out of communications section below.

Compliance and protection

We may use your personal information to:

comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas, investigations or requests from government authorities;
protect our, your or others' rights, privacy, safety or property (including by making and defending legal claims);
audit our internal processes for compliance with legal and contractual requirements or our internal policies;
enforce the terms and conditions that govern the Service; and
prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

Data sharing in the context of corporate events

We may share certain personal information in the context of actual or prospective corporate events — for more information, see "How we share your personal information" below.

To create aggregated, de-identified and/or anonymized data

We may create aggregated, de-identified and/or anonymized data from your personal information and that of other individuals whose personal information we collect. We may make personal information into de-identified and/or anonymized data by removing information that makes the data identifiable to you. We may use this aggregated, de-identified and/or anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

Processor services for Workspaces

When you create and operate a workspace to process personal information about your End Users, you (or your organization), as a Workspace Owner, act as the data controller for those processing activities and we act as your data processor, handling such personal information only on your documented instructions.

Further uses

In some cases, we may use your personal information for further uses, in which case we will ask for your consent to use of your personal information for those further purposes if they are not compatible with the initial purpose for which information was collected.

We may share your personal information with the following parties and as otherwise described in this Privacy Policy, in other applicable notices, or at the time of collection.

Service providers. Third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology, customer support, email delivery, marketing, consumer research and website analytics).
Third-party AI providers. We use third-party AI providers, including Anthropic and Google, to power certain aspects of the Carson platform, such as operating the chat and/or processing user inputs/prompt features, data analytics and recommendations.
Payment processors. Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processor, Stripe. Stripe may use payment data in accordance with their privacy policy.
Third parties designated by you. We may share your personal information with third parties where you have instructed us or provided your consent to do so.
Workspace Owners. If you interact with a workspace, information you submit may be shared with, or directly collected by, the Workspace Owner operating that experience, in accordance with their privacy policies.
Linked third-party services. If you log into the Service with, or otherwise link your Service account to, a social media or other third-party service, we may share your personal information with that third-party service. The third party's use of the shared information will be governed by its privacy policy and the settings associated with your account with the third-party service.
Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the Compliance and protection purposes described above.
Business transferees. We may disclose personal information in the context of actual or prospective business transactions (e.g., investments, financing, public stock offerings, or the sale, transfer or merger of all or part of our business, assets or shares), for example, we may need to share certain personal information with prospective counterparties and their advisers. We may also disclose your personal information to an acquirer, successor, or assignee as part of any merger, acquisition, sale of assets, or similar transaction, and/or in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.
Other users and the public. At your election, user-generated content data may be visible to other users of the Carson platform and the public. In addition, we offer users the ability to join a team, and certain of their information may be visible to other team members based on role permissions:
- Sharing under Team Plan: if you, as a Member, join a team set up by its Owner, the Owner of such team may access all session data of team members (including task steps and content), monitor individual and team credit usage, export session data, and view content created during Members' sessions; the Administrator of such team may access a subset of session data, manage credit allocation across the team, but cannot view personal account details or detailed individual session information.
This information can be seen, collected and used by others, including being cached, copied, screen captured or stored elsewhere by others (e.g., search engines), and we are not responsible for any such use of this information.

Retention

We generally retain personal information to fulfill the purposes for which we collected it, and for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. To determine the appropriate retention period for personal information, we may consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. We purge or remove customer data containing confidential information (which may include certain personal information) from the application environment, in accordance with best practices, when customers leave the Service.

Note the following concerning how we retain and handle personal information for particular Services:

For Team-related data (e.g., session logs, credit usage records), retention periods are also determined by the team Owner or Administrator in accordance with organizational needs and applicable laws.
Browser Sandbox. If you use Carson's sandbox (virtual machine) mode (the "Sandbox"), it operates as an ephemeral, isolated environment that may be reset. Sandbox data is stored separately from your regular sessions and is retained for up to 7 days from your last activity for free plans and up to 14 days for paid plans, after which it is automatically deleted (or sooner if the Sandbox is reset).
Retention of End Users' Personal Information. We store and retain End Users' personal information collected by a Workspace Owner solely in accordance with their instructions. In such cases, the applicable retention period is determined by the relevant Workspace Owner. We act only as a data processor and retain such personal information on their behalf. For Members in a Team Plan seeking to delete personal information related to team activities, please contact your team Owner or Administrator.
Team Member Rights. If you are a Team Member and wish to exercise data subject rights (access, correction, deletion) regarding data processed within your Team Plan workspace, you should first contact your Team Owner or Administrator. If you do not receive a response within 30 days, or if your request relates to data that Carson controls independently (such as billing information or service usage data), you may contact us directly at [email protected] and we will assist you to the extent permitted.

Your choices

In this section, we describe the rights and choices available to all users.

Access or update your information. If you have registered for an account with us through the Service, you may review and update certain account information by logging into the account.
Opt out of communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that if you choose to opt out of marketing-related emails, you may continue to receive service-related and other non-marketing emails.
Blocking images/clear gifs. Most browsers and devices allow you to configure your device to prevent images from loading. To do this, follow the instructions in your particular browser or device settings.
Do Not Track. Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.
Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.
Linked third-party platforms. If you choose to connect to the Service through your Google account or other third-party platform, you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third-party platform, that choice will not apply to information that we have already received from that third party.
Delete your content or close your account. If you are an individual user, you can choose to delete certain content through your account. If you wish to request to close your account, please contact us.
Team-related privacy controls. As a member of a team, you have the ability to manage your privacy settings through the team management features, such as restricting the sharing of non-collaborative content with other members. However, certain information (e.g., aggregate credit usage, task progress visible to the team) may still be accessible to Owners or Administrators as required for team operation.
Connector controls. You can view, manage, and revoke access to any Connector at any time through your Carson settings. When you remove a Connector, all associated login information and saved credentials are cleared.

Other sites and services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

Security

We employ technical, organizational and physical safeguards designed to protect the personal information we collect. Security procedures are in place to protect the confidentiality of your data. Despite commercially reasonable safeguards, online and email transmissions are not fully secure. Please submit information at your own discretion; we accept no liability for any unauthorized circumvention of the Services' or third-party privacy or security measures.

International data transfers

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to other locations where privacy laws may not be as protective as those in your state, province, or country.

Children

The Service is not intended for use by anyone under 18 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Service from a child without the consent of the child's parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Service or other appropriate means. Depending on the change that we make to this policy, we might notify you of the change or ask for your consent to it. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting).

How to contact us

Contact: [email protected]

Addendum

Notice to users in the State of California

This section applies to individuals in the State of California and, where applicable, to our provision of Services subject to the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"). We may disclose personal information to third-party service providers or contractors for the purpose of providing our Services, subject to written contracts restricting their use of the information.

We do not "sell" or "share" (as those terms are defined under the CCPA) your personal information to third parties. If our practices change in the future, we will update this Privacy Policy and provide any rights required by law, including the right to opt out.

California residents have the right to: (i) request access to the categories and specific pieces of personal information we have collected; (ii) request deletion of personal information; (iii) request correction of inaccurate personal information; and (iv) not be discriminated against for exercising any of these rights. To submit a request, please contact us at [email protected]. We will verify your identity before fulfilling any request.